If the item is unused and in its original packaging, you have 14 days to return the package to us. The postage costs incurred are not borne by AMAI AMARA.

For hygienic reasons, earrings are excluded from exchange if the hygienic seal is opened.

The use of the return form is mandatory for the return of jewellery. This must be downloaded, filled out and enclosed with the return shipment.

Send the return to:

Up2More GmbH


Herzogstrasse 52-54

67435 Neustadt


Please make sure that the package is sufficiently stamped. We also advise you to keep the postal receipt so that you have a proof should the package not arrive.

If an item is returned to us that is damaged, worn or otherwise in an unacceptable condition, we will not be able to issue you a refund and we may send the item back to you (the buyer will then have to pay the delivery costs). All returns will be checked on arrival. 

Once we have received and checked your return, we will refund you within 14 days. We will use the same payment method that we used to receive your money.

In the event of a return, shipping and return shipping charges will not be refunded.