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General Terms & Conditions

1. Conclusion of the contract:

The presentation of the products in the online shop does not represent a legally binding offer, but a non-binding online catalogue. By clicking on the button "Order now for a fee" you place a binding order for the goods contained in the shopping basket. The confirmation of the receipt of the order follows immediately after sending the order and does not yet represent an acceptance of contract. We can accept your order by sending an order confirmation by e-mail or by delivering the goods.

2. Withdrawal instruction

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons.

The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Up2More GmbH c/o Amai Amara, Herzogstrasse 52-54, 67435 Neustadt, e-mail:, tel: +49 (0) 30 992 187 59 of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the withdrawal

If you withdraw from this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your withdrawal from this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse a refund until we have received the goods back.

You must return the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days.

The costs for the return shipment as well as any related costs for importing the goods back to Germany shall be borne by you.

You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary to inspect their condition, properties and functionality.

We can only accept unworn and unused goods including all labels and labels still attached.


Sample withdrawal form
If you want to cancel the contract, please fill out this form and send it back to us:
Up2More GmbH c/o Amai Amara, Herzogstrasse 52-54, 67435 Neustadt, e-mail:, tel: +49 (0) 30 992 187 59 

I/we* hereby revoke the contract concluded by me/us*:
the purchase of the following goods*:
the provision of the following service*:
ordered on*/received on*:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) only if communicated on paper:

*Delete as applicable.

3. exclusion/extinction of the right of withdrawal:

According to § 312g Abs. 2 BGB a right of withdrawal does not exist for contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer and it expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.

4. delivery:

Articles shall only be delivered in normal household quantities and only to end consumers.

5. warranty:

Should delivered articles have obvious material or manufacturing defects, including transport damage, please complain such defects immediately to us or the employee of the transport service provider who delivers the articles. The omission of this complaint has no consequences for your legal claims. For all defects of the purchased item occurring during the statutory warranty period, the statutory claims for subsequent performance, for rectification of defects/re-delivery and - if the statutory requirements are met - the further claims for reduction or withdrawal as well as compensation for damages, including compensation for the damage instead of performance and compensation for your futile expenses shall apply at your option.

6. shipping costs:

The shipping costs for a standard shipment of shipments with destination within the European Union are free of charge. The costs for shipping to destinations outside the EU are shown in the shopping cart before you send the order.

We do not take over any costs, which result from the introduction into a non-EU country directly or indirectly (import sales tax, customs, etc.).

7. payment:

Payment can be made by PayPal, Sofortüberweisung or credit card (Mastercard, VISA & Discover / Diners Club). There is no possibility to deduct a discount. We reserve the right to offer you only certain payment methods for the requested delivery, e.g. to secure our credit risk only those according to the respective creditworthiness.

Payment by PayPal

You pay directly via your PayPal account. After submitting your order you will be forwarded to PayPal and will release the order value there. As soon as our PayPal account has been informed about your authorization, the order will be shipped - depending on the delivery time indicated on the item. Your PayPal account will be debited with the actual invoice amount after deduction of any discounts, gift vouchers, etc. immediately after authorization.

Payment by credit card

You pay directly in the ordering process by entering your credit card details. When shipping goods, your credit card will be charged with the actual invoice amount after deduction of any discounts, gift vouchers, etc.. In the case of goods that are specially made to customer specifications or are clearly tailored to personal needs, your credit card will immediately be charged with the actual invoice amount after deduction of any discounts, gift vouchers, etc..

Payment with Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerlandand the Netherlands.
  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmarkand Finland.
  • Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

8. prices:

Our prices are Euro prices and include the legal value-added tax.

9. retention of title:

The goods remain our property until full payment has been received.

10. electronic communication:

You agree that the contract-related communication can take place in electronic form.

11. alternative dispute resolution

We are not obliged and unwilling to participate in dispute resolution proceedings before a consumer mediation body.

12. contract language/storage of the order text:

The contract is concluded in German. The order text is not stored by us and can no longer be retrieved after completion of the order process. However, you can print out your order data immediately after sending the order.

13. supplier identification


Up2More GmbH c/o Amai Amara

Herzogstrasse 52-54

67435 Neustadt

Tel: +49 (0) 30 992 187 59 

Managing Director: Markus Schlenz, Chiara Mupanduki

VAT ID: DE212554703

14. gift vouchers

AMAI AMARA gift certificates can only be redeemed at

A gift certificate from AMAI AMARA cannot be used to purchase another gift certificate on

For orders exceeding the available value of the gift certificate from, the difference must be paid by an accepted method of payment. Gift Vouchers can only be redeemed in the currency specified on the Gift Voucher.