FAQs

What is your return policy?

 

Changed your mind? Is your order faulty? That’s okay! If, for any reason, you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order, as long as it’s in its original condition. You can find out more about our refund policy here.

 

Can I change my order once it has been placed?

 

We prepare orders quickly therefore we cannot guarantee that we can cancel your order in time to make the change. However please get in touch with our customer support team as soon as possible, who will do their best to help you with your request here.

 

How does shipping work?

 

Once you place your order, you’ll receive an order confirmation via email. You’ll soon receive a shipment notification email with a tracking number and an estimated delivery date. 

 

How long will it take for my jewelry to arrive?

We ship with a tracking number for all orders.

Please note, before your order is shipped there is an order processing time of 1-3 business* days.

Germany 3-5 business* days I Tracked Delivery FREE

Europe 4-7 business* days I Tracked Delivery FREE

United States & Canada 6-12 business* days I Tracked Delivery FREE

Rest Of World 7-14 business* days I Tracked Delivery FREE from an order value of 150€ otherwise a flat shipping rate of 19,90€ is applied as we can only ship Express to ensure guaranteed delivery

*Business days range each week from Monday to Friday and do not include public holidays.

 

Where do you ship to?

 

We ship worldwide.

 

Can I have my order shipped as a gift?

 

Thank you for choosing to spoil someone with Amai Amara jewelry! You’re more than welcome to send items as gifts. In this case, we’d advise putting your address in the “billing address” field, and the receiver’s address in the “shipping address” field. That way, they won’t receive the invoice - only their beautiful new Amai Amara piece.

 

How do I take care of my Amai Amara jewelry?

 

We’re sure you’ll love your unique piece, and that means you’ll want it to last! Care for your jewelry by avoiding contact with perfume, hairspray, and soaps. Store necklaces and bracelets in such a way that it doesn’t get tangled - a spacious jewelry box is best. For more information, click here.

 

Are my details safe and secure?

 

Yes! We prioritize your safety and privacy. We won’t share your name, contact details, or any other information with a third party. If you would like to read our privacy policy in full, please visit here.

 

How can I pay for my order?

 

We accept payments via AmEx, Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna, Sofortüberweisung and more.