FAQs

What is your return policy?

 

Changed your mind? That’s okay! If, for any reason, you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order, as long as it’s in its original condition. You can find out more about our refund policy by viewing it in our website.

 

Can I change my order once it has been placed?

 

We prepare orders quickly therefore we cannot guarantee that we can cancel your order in time to make the change. However please get in touch with our customer support team as soon as possible, who will do their best to help you with your request.

 

How does shipping work?

 

Once you place your order, you’ll receive an order confirmation via email. You’ll soon receive a shipment notification email with a tracking number and an estimated delivery date. We ship via DHL.

 

How long will it take for my jewelry to arrive?

 

Thank you for placing an order with us!

Delivery times vary based on where you live.

 

Germany: 3-5 working days

EU Nationwide: 5-7 working days

Other Destinations: 7-10 working days

Please note that due to the current situation, shipments outside of the EU may be delayed but they all have Tracking Number so no packages can get lost.

 

Where do you ship to?

 

We ship worldwide! And what’s more is that we offer free international shipping.

 

Can I have my order shipped as a gift?

 

Thank you for choosing to spoil someone with Amai Amara jewelry! You’re more than welcome to send items as gifts. In this case, we’d advise putting your address in the “billing address” field, and the receiver’s address in the “shipping address” field. That way, they won’t receive the invoice - only their beautiful new Amai Amara piece.

 

How do I take care of my Amai Amara jewelry?

 

We’re sure you’ll love your unique piece, and that means you’ll want it to last! Care for your jewelry by avoiding contact with perfume, hairspray, and soaps. Store necklaces and bracelets in such a way that it doesn’t get tangled - a spacious jewelry box is best.

 

Are my details safe and secure?

 

Yes! We prioritize your safety and privacy. We won’t share your name, contact details, or any other information with a third party. If you would like to read our privacy policy in full, please visit our website.

 

How can I pay for my order?

 

We accept payments via AmEx, Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna, Sofortüberweisung and more.